Years ago, Apple was selling Macbook Pros bearing an NVIDIA GeForce 8600M GT. When it worked, it was actually a pretty good card for a laptop. This particular chip, though, was defective to the point where NVIDIA was footing the bill to replace every defective unit. For some reason, Apple decided not to replace one particular Seattle man's Macbook Pro, even though it wouldn't cost Apple a thing. They said because his computer wouldn't boot, the problem was worse than just the video card being bad. This wasn't the case, though, as the video card that Apple said they would replace when it broke was the entire problem. Doesn't make much sense to anyone who knows about computers, right? Well, it's good for this particular Seattle man that it didn't make sense, because it allowed him to win a court case against Apple.
At first, he tried going through the Better Business Bureau, but that flopped when Apple lied about some diagnostics. From there he wrote Apple a certified letter stating that if they didn't fix his computer that he would sue. As he expected, there was no response from Apple, so he brought the case to small claims court. After the court case started they both agreed to go into mediation, but that quickly failed.
Back in court, the Seattle man was forced to counter lie after lie from Apple with the actual facts, which eventually led to his victory. The judge kept giving "Seattle Rex," the man suing Apple, confused looks because of how blatantly wrong Apple was. Everyone in the court room knew that Apple was obviously in the wrong, but for some reason Apple still paid two lawyers a day's salary to defend this case that would have cost them nothing if they would have simply repaired the computer. If you want to read the whole story, check out the first-hand account here.