BFG Tech denying RMAs?
According to Hardware Canucks, customers of BFG products are starting to receive RMA denial letters. The letter is very short and doesn’t even look real. There is a plain logo in the top left and address in the top right. The body of the letter is only 4 sentences and there is no greeting or closing. Something else suspect is that Hardware Canucks says the letter is included with a power supply that was received by a customer, but the letter states that they are returning an unrepaired graphics card. The entire body of the letter is as follows:
BFG Technologies Inc. is in the process of winding down and liquidating its business. Unfortunately, our major supplier would not support our business. As a result, we are returning your graphics card without being able to repair it. We apologize for the inconvenience.
If this letter is indeed not a hoax, I am disappointed in the abrupt way BFG is treating their customers. Using the standard “We apologize for the inconvenience.” is meaningless and really shows that BFG cares very little. The letter as a whole is very unprofessional and I hope, for BFG’s sake, that the letter is not official.
