GameStop Apologizes for Deus Ex: Human Revolution Debacle

Written by John Ponio    Monday, 29 August 2011 15:37

Deus Ex: Human Revolution Logo

Recently, GameStop was caught pulling OnLive coupons from retail copies of Deus Ex: Human Revolution, and eventually they just pulled every boxed copy from their shelves. Well, a new report from Joystiq shows an apology e-mail from GameStop saying that they're giving everyone who bought DXHR a $50 gift card and a free Buy 2 Get 1 Free gift card. Here's the e-mail:

"Dear GameStop customer,

Earlier this week, GameStop removed a competitor's coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor's offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.

For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.

Sincerely,
Paul Raines
CEO, GameStop"